Orders are usually shipped within 2 business days of being placed, but sometimes longer if there is an issue or a high volume of sales. Feel free to contact us at support+AWNUS@onelivemedia.com to check on the status of your order.
We ship all orders in the same order they entered our system.
You'll get an email from us with your tracking number as soon as it ships.
If you ordered a pre-order only item, your order will be shipped to arrive as close to the street release date listed in the product description. We cannot guarantee the arrival date of your pre-order item, but always aim to have it arrive as close to the street release date as possible.
Please note: International orders may be subject to duties and customs fees at point of delivery.
Although charges are not always incurred, assessment of duties and taxes are based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Because the rules and standards vary so much from country-to-country, it is best to contact local customs office if you have any further questions specific to custom fees.